Tech giant Google, owned by Alphabet Inc, has announced that they were able to resolve network issues that affected its services in some parts of the United States.
In a statement released Sunday, Google said the network congestion problem that hit the eastern United States and hampered Google Cloud, G Suite and video streaming sharing platform YouTube.
According to Google, thorough investigations will follow the major network outage to determine how it happened. The company also pledges to undertake appropriate improvements to the systems in order to forestall such an outage from happening in the future.
The tech company had on Sunday said that it was experiencing abnormal levels of congestion, with the incident reportedly beginning at around three in the afternoon ET.
The company said in its announcement that its engineers were able to identify the root cause of the high congestion levels, although it didn’t offer much detail.
Snapchat also experienced similar outages, with the platform noting that it was aware of what was happening at the time. According to tracking site DownDetector.com, complaints regarding Snapchat-related outages reached a record 48,000. However, that number subsequently fell to about 1,800 by around 9 p.m. EDT.
Snap Inc, which owns the Snapchat platform, had revealed in its annual report that the company utilized Google’s Google Cloud. The outage could, therefore, have been linked, but neither Snap nor Google had revealed whether the two incidents were intertwined.
Also affected were Discord and e-commerce platform Shopify.
The outage inspired the Twitter hashtag #YouTubeDOWN, with several users streaming onto the platform to tweet their frustrations and complaints. That, however, has been resolved and users in the affected regions are able to ‘Snapchat’ and ‘YouTube’ without many complaints at the moment. Google clarified in its statement that the problems experienced in those U.S. regions were not a result of a cyber attack, which was a widely shared hypothesis on social media.